As a VolP Service Provider, we have direct interconnects with tier 1 and tier 2 telco networks, and maintain scalable redundant VolP infrastructure. We pride ourselves on providing affordable, reliable and quality VolP services.
Read More- What is VoIP?
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VoIP (Voice over Internet Protocol) is a technology that allows you to make voice calls using the internet instead of traditional phone lines, turning your voice into data that travels online
- How does VoIP work?
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When you speak into a phone or device, your voice gets converted into digital data. This data is sent over the internet, instead of through a phone network. The person you're calling receives the digital data and their device converts it back into sound, so they can hear you.
- How do I register for an account and purchase a VoIP number?
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To register for an account, simply download the Ambia app and complete the sign-up process, including identity verification (KYC). Once verified, a VoIP number will be automatically assigned to you—no purchase required.
- Can I use my existing phone number with your service?
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Yes, you can port your existing phone number to our VoIP service. Please contact our customer support for assistance with the porting process.
- What if I want to repurchase a number after deletion?
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If you've deleted your VoIP number and wish to repurchase it, contact our customer support as soon as possible. Availability may vary based on demand.
- How do I recharge my account?
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To recharge your account, log in to your account on our app, navigate to the "Recharge" section, and follow the prompts to add funds using your preferred payment method.
- What payment methods do you accept?
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Ambia supports the following payment methods: 1. M-Pesa for quick and secure mobile payments. 2. Debit/Credit Cards including Visa and Mastercard. 3. XPay
- What are your calling rates?
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Our calling rates vary based on the destination and type of call (local, national, or international). For detailed rates, please visit our pricing page or check within your account settings.
- Is there a difference in call quality compared to traditional phone lines?
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Call quality depends on your internet connection. With a reliable and high-speed Wi-Fi connection, VoIP calls can offer excellent sound quality, often superior to traditional phone lines.
- Are there any additional fees for using VoIP?
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Our VoIP service comes with a straightforward pricing plan. There are no hidden fees, but international calls may incur additional charges. Please check our pricing page for more details.
- Can I use VoIP while traveling?
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Yes, you can use VoIP while traveling as long as you have access to a stable internet connection (Wi-Fi or mobile data).
- What happens during a power outage?
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If you're using Wi-Fi and the power goes out, your internet connection may drop. However, if you have an Ambia eSIM with an active data plan, your device will automatically switch to mobile data. This allows you to stay connected, continue using the Ambia app to make or receive calls, and access other internet services without interruption.
- Is my VoIP service secure?
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Yes, we prioritize your security. Our VoIP service includes encryption protocols to protect your calls and personal information.
- Can I use VoIP with emergency services?
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Yes, you can dial emergency services using our VoIP service. However, please ensure your address is registered with us for accurate location services.